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 Post Posted: Tue Sep 25, 2012 10:55 pm 
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SHEATH CREW
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Location: Atlanta, GA
I've got a ticket in with Hellomerch customer service. I also have a call that I put in yesterday. Hopefully they will get back to me soon, but the last time it took over a week.

Im not really even upset that it's black, I just don't like that the info was inaccurate. Now everyone is left scratching their heads wondering what the real pressing info is.

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 Post Posted: Tue Sep 25, 2012 11:05 pm 
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I WILL MODERATE YOUR ASS!
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Location: West Haven, CT
I have no idea what I ordered.


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 Post Posted: Wed Sep 26, 2012 12:47 am 
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SHEATH CREW
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RickAccused wrote:
I have no idea what I ordered.



When we all ordered, the 180g black was only available in the deluxe packs, and the clear was "unlimited." So unless you went the deluxe route, you probably ordered clear like most of us


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 Post Posted: Thu Sep 27, 2012 8:41 am 
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SOMA

Joined: Thu Mar 22, 2012 9:15 pm
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Location: New England
I also got the 180g black... which is cool with me because that's what I wanted, but didn't want to pay for the deluxe bundle.

Good luck with hellomerch everyone... but I'll take the clear copy that I ordered if they want to send that to me too. :D


Last edited by michael on Mon Oct 01, 2012 11:15 am, edited 1 time in total.

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 Post Posted: Fri Sep 28, 2012 5:31 pm 
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SOMA

Joined: Wed Feb 23, 2011 4:35 pm
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Location: Limerick,Ireland
ordered the clear,got the black.
at least the sleeve isn't made of tissue like red forest so they're still better than science of silence.

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 Post Posted: Sat Sep 29, 2012 11:43 pm 
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Ordered the black got the black.

The clear is the euro color as far as I can tell...now I want one.

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 Post Posted: Sun Sep 30, 2012 8:25 am 
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Yea, I ordered the clear and got the black as well. Anyone who said something to hello merch actually wind up hearing back?


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 Post Posted: Sun Sep 30, 2012 5:03 pm 
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SHEATH CREW
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got black for both Deluxe (correct) and LP bundle (supposed to be clear), sent an email to Tom who handles returns, etc. I had to deal with once before, sent a dinged up piece of trash the mailmain couldn't have done; he agreed quality control issue. Bet he's one unhappy employee about now. I am waiting to see what they offer, if anything. Underwhelmed by hellomerch.

What to do? esp if black turns out to be higher pressing than the clear...(re: the less expensive LP bundle. (shirt, poster and CD for daughter; shirt & LP for son, rest for Dad ;) ) Music box trinket idea - meh. :?:

Blind PO from Amazon yilelded a Clear version with A/B Clear w/ some black swirls here and there and C/D being completely clear. Nice jacket, sleeves pretty good, well packed. Wondering if I should go back for another...


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 Post Posted: Mon Oct 01, 2012 9:35 am 
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MYELIN SHEATH
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drds89 wrote:
Bet he's one unhappy employee about now.

His reaction to all the emails Image


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 Post Posted: Mon Oct 01, 2012 6:32 pm 
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SHEATH CREW
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RickAccused wrote:
Yea, I ordered the clear and got the black as well. Anyone who said something to hello merch actually wind up hearing back?


Heard back today actually. In typical Hellomerch fashion, it took a really, really long time. Here is what the response was:

"We are looking into the error.  Sorry for the delay.  I will let you know what to do ASAP.  It seems a few people were sent the better quality 180 gram black vinyl instead of the clear."

I'm cool with the black, just want to make sure that the pressing info is accurate and that a clear variant actually exists, even though I haven't seen a copy yet. Also, by saying that some people recieved the "better quality 180 gram" instead of the clear variant sounds kinda like "shut the fuck up and enjoy our mistake." Will do, hellomerch. No problem.

No offense to the Caspian dudes, but Hellomerch blows. They always have.

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